About us

Name: Lenka Jornickova

Identification number: 02049805  

Business address: 5. kvetna 14, Prostejov, 798 01, Czech Republic

Www: www.coupleofsand.com

+420 776 756 773

Email: info@coupleofsand.com

 

Terms and conditions of use

 

These terms apply to all users and visitors of this website www.coupleofsand.com. The terms and conditions will be valid for all your future transactions with Couple of Sand and visits to the site.

If there is a violation of these terms and conditions, Couple of Sand reserves the right to seek all remedies available by law and in equity. Unless otherwise indicated, the www.coupleofsand.com website and all of its contents (including without limitation, all text, photographs, images, video & audio) are the exclusive property of Couple of Sand and are protected by copyright and other laws.

will be charged in www.coupleofsand.comAll products and services on EURO , unless otherwise stated.

 

Resale Policy

You may purchase products on www.coupleofsand.com  for your personal use only and not for resale. By placing an order on www.coupleofsand.com

, you certify that you are purchasing products for your own personal use and not for resale and that you accept the terms and conditions of our website. Couple of Sand reserve the right to refuse orders for any reason without explanation.

 

Colours

 

Couple of Sand cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor. 

 

Order Policy

Couple of Sand reserve the right to limit the quantities of Couple of Sand products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.

 

Returns / Exchange policy

We only replace items if they are defective or damaged. If the item didn`t fit or you didn`t like it, we will reimburse you with a different item or give you store credit. If you need to exchange it for the same item, send us an email at info@coupleofsand.com.

A reimbursement can only occur in case of a quality defect of a product. In this case, only, a purchase can be returned within 15 days following delivery and www.coupleofsand.com will replace or if impossible compensate the customer by crediting his account with the equivalent of the purchase price. Wear is not considered a quality defect and is not covered by the warranty.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping

The shipping cost of returning item/s to Couple of Sand warehouse for an exchange or refund is not covered or reimbursed by us. However, if you request an exchange we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping.

We will provide you with the full address details when once your return has been authorised.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@coupleofsand.com.

 

Returns

Couple Of Sand has a 14 days return policy: any unwanted items must be shipped within 14 days of receipt. Items must be returned in perfect condition. Please note that returns are not accepted unless the item is faulty. This is because each item is handmade to order. If there is an issue, then please contact at info@coupleofsand.com

 

Payment

Couple Of Sand offers three ways how to pay your order and all of them are held in EUR.

- PAYPAL

- Bank account transfer

- online credit card payment via Check-out service.

 

Couple Of Sand should receive the payment via option via bank account transfer within 5 business days.